We appreciate your patience throughout the coronavirus crisis as we’ve had to adjust the care we were able to provide. With restrictions now lifted, we have resumed all orthodontic services and can get back to caring for our patients and their smiles!
It’s understandable to wonder whether it’s safe to go to the orthodontist during the coronavirus crisis. Rest assured that we are doing everything we can to ensure your visit is safe. While we had to temporarily close our practices during the pandemic, we continued to provide emergency orthodontic care to those in need. Our teams are well-equipped and experienced in keeping our practices safe. In fact, we’ve had no known exposures or positive COVID-19 cases at this time.
How We’re Keeping You Safe
We have always followed standard protocols issued by the CDC, ADA and AAO to help protect our patients and team members from communicable diseases like the coronavirus.
In addition, we implemented the following measures and screening procedures to ensure your health and safety:
Personal Protective Equipment
All clinical team members wear
N95, KN95 or Level 3 surgical masks with face shields
Eyewear with side shields
Gown or lab jacket
All non-clinical team members wear reusable or surgical masks.
All patients are given protective eyewear.
Sterilization and Disinfection
All team members wash hands frequently.
Food items, magazines, books, toys and other clutter have been removed from common and clinical areas.
Countertops, door knobs, tables, chairs and other common surfaces are wiped down often.
Social Distancing and Screening
Patients are asked to wait in their car as opposed to entering the welcome area.
Visitors are limited to patients and, if necessary, one parent, guardian or translator.
The following health and safety screening is conducted prior to every patient appointment:
Have you been sick in the past 3 weeks?
Have you had close contact with an individual diagnosed with COVID-19 or experiencing symptoms?
Frequent temperature checks are conducted:
All patients’ temperatures are taken upon arrival.
All team members’ temperatures are taken daily.
Sick team members remain at home.
Team members maintain a 6-foot distance from each other.
While we are doing everything we can to ensure your visit is safe, we also ask for your cooperation in keeping our practices safe. If you or your child have a fever or are experiencing any symptoms of a communicable disease or have had contact with someone who has, please reschedule your appointment.
If you are visiting a practice in Kentucky, please also note that state guidelines now require anyone in a healthcare setting to wear a mask or face covering. If you have an upcoming appointment, please bring your own mask. This can be a scarf, bandanna or other covering. Unfortunately, we will not be able to see you without this facial covering.